A multi-million-dollar consignment business shouldn't run on spreadsheets and email.
Most distributorships do. Delivery orders are written by hand in the OR, priced by a rep who had to look up the right number in a manufacturer spreadsheet and calculate it themselves. Commission statements are rebuilt from scratch each month, with different rates for different manufacturers, different products, different rep agreements — and every rebuild drifts.
The cost is quiet but constant: pricing errors that erode margin, commissions that are late or wrong, reps who stop trusting the number, revenue that takes ninety days to collect because no one followed up on day fifteen — and patient information sitting in ordinary inboxes, which is a liability no principal signed up to carry.